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Sophos UTM 9 blocking whatsapp completly

Karim malak

I found in the webfilter log this event:

2017:08:17-17:46:47 sophos httpproxy[5727]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="POST" srcip="100.0.0.97" dstip="" user="" group="" ad_domain="" statuscode="502" cached="0" profile="REF_HttProContaInterNetwo6 (Mobiles)" filteraction="REF_HttCffAllowForEit (mobiles )" size="0" request="0xd9145600" url="http://c.whatsapp.net/chat" referer="" error="Received invalid request from client" authtime="0" dnstime="0" cattime="130" avscantime="0" fullreqtime="30038442" device="0" auth="0" ua="Mozilla/5.0 (compatible; WAChat/1.2; +www.whatsapp.com/contact)" exceptions="" category="122" reputation="neutral" categoryname="Instant Messaging"

 

any help

 

Thanks



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  • 0

    I have the same issue! except hows this!

    I am using PPPoE to create the internet connection, I can get the Sophos to initiate the connection and everything works. After about 8 minutes whatsapp stops working, yet everything else still works, full internet access.

     

    Been through all the logs, the traffic is even allowed.. I think this as occurred only after the latest firmware upgrade to version 9.502-4.

     

    Can't find a solution!

     

    Regards

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  • 0

    I have the same issue! except hows this!

    I am using PPPoE to create the internet connection, I can get the Sophos to initiate the connection and everything works. After about 8 minutes whatsapp stops working, yet everything else still works, full internet access.

     

    Been through all the logs, the traffic is even allowed.. I think this as occurred only after the latest firmware upgrade to version 9.502-4.

     

    Can't find a solution!

     

    Regards

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