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Problema com Whatsapp web Sophos UTM 9

Good afternoon,

I have a Sophos UTM 9 System with several Social Network filters and group of sectors.

User is connected to a wired network, and uses the social network Whatsapp WEB ... I have a problem sending media via the WEB, by cell phone he normally sends the media, but via Whatsapp WEB he keeps loading but does not send ... I adopted a free access policy where there is no restriction and it worked normally but I cannot leave this policy to users because if I have no problems on the Network. I've already analyzed the filter in every possible way and I can't find where the Whatsapp Web block is ... I look forward to returning,

Thanks.

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Janicki Jonasian over 4 years ago

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0 Vinicius Ribeiro1 over 4 years ago in reply to Janicki Jonasian

Good afternoon,

Corrects what you indicated but has not yet solved the problem ...
I'm almost asking for support from Sophos itself,
Does anyone have any ideas

Help me Please!!
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0 PhilippRusch over 4 years ago in reply to Vinicius Ribeiro1

tcp/udp Port 50318 is still missing...

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch over 4 years ago in reply to PhilippRusch

Just to be sure: the group definition is ok? The Firewall rule is activated ?

Do you see any drops in "Live Log"?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch over 4 years ago in reply to PhilippRusch

Ahemm, another question: the "normal" Ports are opened to the Internet?

I mean, is HTTP Port 80 and HTTPS Port 443 allowed, too?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch over 4 years ago in reply to PhilippRusch

I will give a short list here instead of screenshots:

TCP: 80, 443, 4244, 5222, 5223, 5228, 5242
TCP/UDP: 59234, 50318
UDP: 3478, 45395

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch over 4 years ago in reply to PhilippRusch

I will give a short list here instead of screenshots:

TCP: 80, 443, 4244, 5222, 5223, 5228, 5242
TCP/UDP: 59234, 50318
UDP: 3478, 45395

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Vinicius Ribeiro1 over 4 years ago in reply to PhilippRusch

Check and all ports are added and still do not work :(

Can you help me?

Can you open the remote connection to look at the server?

send me msg whatsapp? 55 16 991836751

please!?
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0 PhilippRusch over 4 years ago in reply to Vinicius Ribeiro1

Hello,

did you have a look here: https://community.sophos.com/products/unified-threat-management/f/network-protection-firewall-nat-qos-ips/42170/whatsapp-calls-blocked

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch over 4 years ago in reply to PhilippRusch

Hello,

the problem occurs at a user's smartphone, right?

Is the Wifi this smartphone is connected to on the same LAN segment, where your interface "INTERNAL" is connected to?

If not, then none of our rules would apply to that device.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Vinicius Ribeiro1 over 4 years ago in reply to PhilippRusch

In this post the doors that should be opened are described, and I checked here and they are all released :(
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0 Vinicius Ribeiro1 over 4 years ago in reply to PhilippRusch

The Smartphone works normally, sending files and video calls ... the problem is on the whatsapp WEB site, where customers need to use to send documents.

Still not working
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0 PhilippRusch over 4 years ago in reply to Vinicius Ribeiro1

Which website for using WhatsApp!?!

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Vinicius Ribeiro1 over 4 years ago in reply to PhilippRusch

https://web.whatsapp.com/
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0 PhilippRusch over 4 years ago in reply to Vinicius Ribeiro1

Hello,

as far as I can see, there is only a need for port 5222 and 443 open for this kind of filetransfer form a pc to that portal.

Do you have webfiltering in place?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Vinicius Ribeiro1 over 4 years ago in reply to PhilippRusch

These doors are already released ... Check here.

The filter system works according to each sector, but there is no blocking for whatsapp WEB. and I put it in the system exceptions and it's still giving me a problem

jprusch Can't connect via remote to take a look?
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0 BAlfson over 4 years ago in reply to Vinicius Ribeiro1

Olá Vinicius and welcome to the UTM Community!

What do you learn from doing #1 in Rulz (last updated 2019-04-17)? What about when examining the Web Filtering log (read #2 in Rulz)?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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