All sites uncategorized

Hi, 

We are facing the same problem ( From France). 

R. 

In reply to Ruddy LANG:

I opened a ticket to the support and they confirmed there is a problem with their cloud services.

If you try to ping http.00.t.sophosxl.net you will see several packet loss.

I let you know if I have any news.

Max.

In reply to MassimoDalla Giustina:

Great, thank you !

Indeed, I've tried to ping this address, and some packets are lost. 

R. 

In reply to MassimoDalla Giustina:

Restarted the "named" service hoping to get a different, good working IP resolved behind the DNS. No difference.

In reply to MassimoDalla Giustina:

Did they give a ETA when it will be fixed?

We are also having same issue and the number of support calls this morning is rising.

In reply to Ian Gorse:

Unfortunately they didn't give me an ETA.

However the case has been escaled.

Max.

In reply to MassimoDalla Giustina:

Same issue here, all websites (even youtube.com) as uncategorized

Major disruption is service, allowing uncategorized as a workaround is not an option (security issue!)

Sophos please fix asap!

In reply to BjornBrun:

Hi all,

it seems now the service has been restored.

I tried several sites and it works as expected.

However I didn't yet receive the confirmation from the support team.

I let you know.

Max.

In reply to MassimoDalla Giustina:

We experienced slow interwebs today as well. TLS handshakes took very long, once established, the pages appeared quickly.

However it seems to be resolved for a couple of hours now.

In reply to VE01:

The support team confirms to me the service has been restored.

Case closed.

Cheers.

Max.

In reply to Jaydeep:

Hi Folks,

starting from this morning again all web sites are uncategorized.

Someone with the same problem?

Thanks.

Max.

In reply to MassimoDalla Giustina:

...at the moment the problem seems solved.

Max.

In reply to MassimoDalla Giustina:

Still an issue for us!