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starting from this morning all web sites appear uncategorized.
The problem seems generalized on all countries (EU).
Someone with the same problem?
We are facing the same problem ( From France).
In reply to Ruddy LANG:
I opened a ticket to the support and they confirmed there is a problem with their cloud services.
If you try to ping http.00.t.sophosxl.net you will see several packet loss.
I let you know if I have any news.
In reply to MassimoDalla Giustina:
Great, thank you !
Indeed, I've tried to ping this address, and some packets are lost.
Restarted the "named" service hoping to get a different, good working IP resolved behind the DNS. No difference.
Did they give a ETA when it will be fixed?
We are also having same issue and the number of support calls this morning is rising.
In reply to Ian Gorse:
Unfortunately they didn't give me an ETA.
However the case has been escaled.
Same issue here, all websites (even youtube.com) as uncategorized
Major disruption is service, allowing uncategorized as a workaround is not an option (security issue!)
Sophos please fix asap!
In reply to BjornBrun:
it seems now the service has been restored.
I tried several sites and it works as expected.
However I didn't yet receive the confirmation from the support team.
I let you know.
We experienced slow interwebs today as well. TLS handshakes took very long, once established, the pages appeared quickly.
However it seems to be resolved for a couple of hours now.
Just received an update look at:
In reply to VE01:
The support team confirms to me the service has been restored.
Hello Folks,Apologies for the inconvenience. This was caused due to the connectivity of the Web Categorization server in the Western Europe region. This is now resolved. please refer to Advisory: Sophos UTM 9 - Web Categorization Issues (Western Europe region)
In reply to Jaydeep:
starting from this morning again all web sites are uncategorized.
...at the moment the problem seems solved.
Still an issue for us!