VPN: Site to Site and Remote Access HTML 5 VPN Portal

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HTML 5 VPN Portal

Feto Kafu over 6 years ago

Hi guys I have problem with my UTM 9 installation, it is running on Hyper-V.

Problem is when I connect to VPN portal and try to start RDP connection I get a message Internal Server Error.

Weird thing is that is used to work and then just stopped.

HTML 5 VPN Portal log shows:

2017:11:18-09:55:31 fw01 screenmgr[15935]: Client 5: authenticated: user='xxxx'

2017:11:18-09:55:32 fw01 screenmgr[15935]: Client 5: start screen requested: REF_CliConApp01

2017:11:18-09:55:32 fw01 screenmgr[15935]: Client 5: 500: Internal Server Error: Could not create home directory

I am unable to pinpoint what is the problem, have any of got the same problem or can help me?

Thank you.

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0 DouglasFoster over 6 years ago

The error message about home directory creation is your clue. Can that user log in to that machine internally, with UTM out of the configuration? I suspect not.
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0 Feto Kafu over 6 years ago in reply to DouglasFoster

No it is configured, one local account, multiple trough RADIUS, weird thing that is did worked for long time then something happen and it stopped working for any type RDP, VNC, SSH nothing works, not even when logging with local account.
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0 BAlfson over 6 years ago in reply to Feto Kafu

Hi Feto, and welcome to the UTM Community!

I'd be tempted to see if restoring a Configuration Backup from before the last Up2Dates might not fix the problem.

I'll move this to the VPN Forum where more people might see it.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Feto Kafu over 6 years ago in reply to BAlfson

No that did not help
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0 BAlfson over 6 years ago in reply to Feto Kafu

I would be tempted to make a configuration backup and re-install from ISO.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 6 years ago in reply to Feto Kafu

I would be tempted to make a configuration backup and re-install from ISO.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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