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User Object and SSL-VPN Auth

Hi, 

We're running UTM 9.500-9. 

Some of the users are unable to login via SSL-VPN and end-user portal, and we're getting authentication failure with the following message : 

2017:06:13-14:47:20 <REDACTED> aua[20859]: id="3005" severity="warn" sys="System" sub="auth" name="Authentication failed" srcip="<REDACTED>" host="" user="<REDACTED>" caller="portal" reason="DENIED"

The said user was not exist in the User Definition. We disable automatic object creation since it's hogging the WebAdmin GUI performance. 

Question: 

Are users needs to exist locally in the UTM for them to able to authenticate to User Portal and VPN? 

By the way, Management -> User Portal -> Global already has Allow All users ticked. 



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