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SSL certificate expiring "This object is in use internally"

Hi,

I've just uploaded and replaced the SSL certificate on our UTM. I've selected it in WebAdmin Settings\HTTP Certificate but I'm still getting alerts that the certificate is expiring.

When I review where the certificate is being used it says:

"This object is in use internally".

When I click Delete it says:

"The X509 certificate with private key object 'enterprisestudy.com' is still used by the certificate used for login page over HTTPS. Proceed with object deletion anyway?"

Where is that reference, I've not been able to locate it?

Cheers

Steve

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0 sachingurung over 6 years ago

Hi Steve,

After importing the certificate did you select the new certificate in the tab "Choose WebAdmin/User Portal Certificate" option? Did you try clearing the browsing history and cache from the Web Browser?

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Steve Hurcombe over 6 years ago in reply to sachingurung

Hi,

Yes, I did. The new certificate is being used by the browsers. The problem is that the UI thinks the certificate is still in use.

S.
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0 BAlfson over 6 years ago in reply to Steve Hurcombe

Please show us a picture of the alert you're seeing.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Steve Hurcombe over 6 years ago in reply to BAlfson

Sure, can I send that using a secure method as the details could be considered sensitive?

Cheers

Steve
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0 BAlfson over 6 years ago in reply to Steve Hurcombe

Send it to me via PM, Steve.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 6 years ago in reply to Steve Hurcombe

Send it to me via PM, Steve.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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