Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
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In reply to BAlfson:
Bravo, slickone27! Great news! I hadn't heard of anyone trying this before. I've linked to your post above in The Zeroeth Rule in Rulz.
Cheers - Bob
In reply to utmfan:
Just remembered I forgot to reply here - this fix worked great, thanks slikone27.
I think this is actually an easier fix than the Sophos KB - all the certificates are reset automatically and you don't need to worry about shell or manual resets anywhere. I just wish I'd known this first! 
When you restore a configuration backup, you are logged out of WebAdmin. When the backup doesn't contain site-specific data, the next connection to WebAdmin presents you with the first screen of the Installation Wizard where you give the UTM a hostname that must be an FQDN resolvable in public DNS to the IP of the External interface.
After the UTM comes up, you must re-assign the Address(es) on the interfaces, taking care to change the Internal interface last if necessary. You also may need to enable any site-to-site VPNs.
Cheers - Bob
In reply to slikone27:
I fixed all my issues by doing a backup of the new firmware without the site specific data (certs, etc) and then restoring it. Then just walking through the initial setup really quickly and everything worked great and I didn't have to start from scratch. I have a lot of firewall/nat rules so that would have been a pain. I really suggest doing it this way since it will re-create all the certs for you.
After pressing [Perform basic system setup], you have to wait a minute or so, Ben.
Cheers - Bob
In reply to THXEngineer:
Does this restore take longer than normal?
When I've previously restored, it usually does take a minute or two before the system reboots. However, this time the system sat for 10 or 15 minutes (I didn't time it exactly) before I did a manual, hard reset.
Also, the last time I did the CLI restoration of the last good backup (immediately after a hard reset following a "hung" restore), the system didn't even reboot at all. Immediately after I did the CLI restore, I had "top" open and was just monitoring things, when after a few minutes, I noticed that my other PC had pulled its static address from the UTM and had connected to the internet and was downloading email (all without my intervention and without a reboot of the UTM).
In reply to William Warren:
I've never done a bakcup with unique data removed if i am restoring to the same configuration i am ot sure why one would do this.
once the initial setup is done log into webadmin and restore the backup without unique data. wait 5 minutes.
see if things work well if so then restore the unique site backup..wait 10 minutes.
see if htings are ok.