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VPN user cannot login to User Portal using OTP.

When the user accesses the user portal, after OTP is enabled, he can scan the QR code with Sophos authenticator. when he appends the 6 digit number to his password, the browser brings him back to the QR scan code image. if he tries to login using the VPN client and QR code he gets a message access denied.  I had to generate emergency codes so he can login to the VPN.

Any suggestions?

George



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