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I'm new to Sophos UTM 9 and having trouble creating users to be able remote into the network from the outside. I've created a user and set authentication to Local. I'm on a Mac so I'm trying to use L2TP over IPsec. Also will need to configure for Windows users as well. When I try to log into the Sophos page with the user credentials I"m not allowed. The admin works fine. I'm taking over as the IT person at this company so this has already been setup. Unfortunately the older IT person is not available. Any documentation or help would be appreciative.
Hi Eric and welcome to the UTM Community!
Please show pictures of the L2TP/IPsec UTM configuration, the relevant firewall rule and the 'Security' tab of the client's L2TP Properties.
Cheers - BobPS Moving this thread to the VPN forum.
In reply to BAlfson:
I"ve attached screen shots of the L2TP/IPsec config and firewall rule, the problem is people cannot login into the user portal. I can access the admin page just fine from outside the network, but users cannot login into the User Portal. I've gone through the instructions here: https://www.sophos.com/en-us/medialibrary/PDFs/documentation/utm90_Remote_Access_Via_L2TP_geng.pdf . Let me know if you need anything else.
In reply to Eric Graham:
Ahhh - I thought you meant the login for Remote Access - I see now what you wanted.
Please show a picture of the 'Global' tab of 'User Portal' and one of the User object open in Edit.
Cheers - Bob
Here's the screen shot.
If the "Remote Access" object is a Backend Group based on Active Directory, I don't think your configuration will work. If not, show a picture of that group open in Edit with a User that can't login also open in Edit.
Here's the screenshots, the user in question is ericg
That all looks perfect, Eric - what do you see when you attempt to login t the User Portal as ericg?
that's the WebAdmin login, Eric. Go to the same IP but leave of the :4444. Any better luck with that?
So I access this from outside the network https://22.214.171.124:4444 which I can access, but without the :4444 I get this. I've tried with multiple browsers.
I got this to work. I could of swore I tried accessing the UserPortal without the 4444 before. Anyways, thanks for you help.