Remote Ethernet Device (RED) Is there really no way to restore a bricked Red 50 ?

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Is there really no way to restore a bricked Red 50 ?

mfpck over 3 years ago

Dear all,

One of our Red50 seems to be bricked due to the all known update issue....Is there really no way to bring a bricked one back to life ?

jumper, usb setup, or a flash utility equal like the one which exist for the sophos ap's ?

Thx and Best !

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emmosophos over 3 years ago +1 suggested

Hello m f2, Thank you for contacting the Sophos Community. Unfortunately, at the moment there is no supported method of restoring RED devices. Please create a Support Case to RMA the device and send…

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0 emmosophos over 3 years ago

Hello m f2,

Thank you for contacting the Sophos Community.

Unfortunately, at the moment there is no supported method of restoring RED devices.

Please create a Support Case to RMA the device and send me the Case ID so I can help expedited.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 3 years ago

Hello m f2,

Thank you for contacting the Sophos Community.

Unfortunately, at the moment there is no supported method of restoring RED devices.

Please create a Support Case to RMA the device and send me the Case ID so I can help expedited.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 mfpck over 3 years ago in reply to emmosophos

Hi,

OK. thx. and we already did the RMA...

But I would like to not waste the old bricked one so I am trying to figure out which hardware underlies the RED 50 (Mainboard, CPU TYPE, which bios, etc.) !?

If somebody has infos I would appreciate

Thx & Best !
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