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im relativ new to the Sophos, so sorry for not using the right terminology.
I have a Sophos RED 50 an want to connect it to my UTM 9.703-3 Home License. The RED is a used one of ebay.
I have configured the RED via the Deployment Helper. Every thing went good there. The Log also shows that the
configuartion was uploaded to the Sophos server.
Now the Problem:
After now 2 Days of continues trying to connect to the "old" previous Owner Server the Sophos RED does not load the config file.
The Firewall logs shows that connection form the RED are going to the red.astaro.com server and also in the display it is
showing that its trying to connect to the provising Server. But it does not load the config.
Has some one maybe an Idee what to do? Or how i can set it to factory settings at least?
The RED is completly open to the internet no block ports or somthing like that.
It is also getting an DHCP Adresses.
Did the seller of the RED give you the 'Unlock code'? If not and he doesn't know it, then you will need to ask him to contact Sophos for the code.
Cheers - Bob
In reply to BAlfson:
yes the seller gave me the unlock code an it works also, in the UTM RED Managment i can create the RED an also upload the config to the Sophos Server.
In reply to narooi:
Does Sophos UTM: Offline provisioning a RED Device help you?