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Rebooting a RED to fix State Up, Link Down Problem

I'm maintaining a network with an SG135 at the home office and a RED 15 at a remote location. Every month or so (last time was last night) the RED will go to State Up, Link Down. Generally power cycling the RED will reconnect it as it did this morning. I'd like to be able to remotely reboot the RED without having to wait for someone to physically unplug it. Can this be done via SSH or some other way? I did have access to a computer on the network where the RED is so if SSH'ing into it is an option, I can do that.

Thanks

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0 dirkkotte over 4 years ago

Disabling the RED within WebAdmin will initiate a RED-reboot-loop until connection is possible again.

... But never seen this state before ...

Dirk

Systema Gesellschaft für angewandte Datentechnik mbH // Sophos Platinum Partner
Sophos Solution Partner since 2003
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0 dirkkotte over 4 years ago

Disabling the RED within WebAdmin will initiate a RED-reboot-loop until connection is possible again.

... But never seen this state before ...

Dirk

Systema Gesellschaft für angewandte Datentechnik mbH // Sophos Platinum Partner
Sophos Solution Partner since 2003
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0 jeffb92 over 4 years ago in reply to dirkkotte

I thought I read that disabling from the webadmin only disconnects, not reboots. This is good to know.

And yes, this is the state the device keeps falling into. I wonder if it's their internet connection having problems. I don't have a lot of confidence in the ISP.

Thanks,
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0 jeffb92 over 4 years ago in reply to jeffb92

This happened again.

I tried Disabling the RED in RED Management > [Server] Client Management then setting the status to Disabled. I waiting a couple of minutes and enabled it again. After 5 minutes there's been no change. I'm about to get someone there to power-cycle the RED. This usually fixes it. Does this sound like the RED could be failing? The Live Log only shows Ping/Pongs of the RED that's working.
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0 jeffb92 over 4 years ago in reply to jeffb92

If it's any help, here's what the lights on the RED are doing during this:
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0 jeffb92 over 4 years ago in reply to jeffb92

And after manually rebooting the RED, both State and Link are back up.
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0 dirkkotte over 4 years ago in reply to jeffb92

do you have a device behind the red.

I think interfaces without packets shows as link down.

Dirk

Systema Gesellschaft für angewandte Datentechnik mbH // Sophos Platinum Partner
Sophos Solution Partner since 2003
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0 jeffb92 over 4 years ago in reply to dirkkotte

Yes, tens of computers. But so far, manually power-cycling the RED reconnects.
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0 Alexander Busch over 4 years ago in reply to jeffb92

jeffb92 said:

If it's any help, here's what the lights on the RED are doing during this:

Did the status change from that or is it static in this position?
As the router LED is off the RED has no connection to the router or internet at all. So any remote control isn’t possible. Maybe some kind of remote controlled socket could do this job.

Best regards

Alex

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