Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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I recenetly installed a RED at a remote site and cousn't get it to provide a stable connection back to our UTM.
Looking at the UTM logs it constantly cycles with the following
Is it the only RED connection you have or do you have others that are working as expected?
Does Sophos Support think that the unit should be replaced?
Cheers - Bob
we got exactly the same problem. Any update on this?
Hi Richard Priest,
I have had issues with a RED15, and the first thing I always do is switch off compression, Sophos has never fixed this properly, and also I have had issues with the MTU size on the RED end...
The RED15 in a Data-Center it would disconnect every 3-4 days, until I checked the firmware and found that the MTU was set incorrectly, so updated firmware and changed MTU, now it would only disconnect every 2-3 weeks.
then if it did disconnect and then not re-connect I would reboot the router in front of the RED and all would be fine (for the next couple of weeks).
I have a SG310 on a 40/100 fibre circuit, the data-center had 10/100 Ethernet circuit connected via a router (many were tried, finally settled on Draytek283x) and the RED15 was behind the router. I had no issues until the 9.5 updates then it all went south.
I was using this as a (off-site) backup so this would be constantly running at full tilt all the time. Loading may have been another issue to contend with.
I hope this helps you out