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RED keepalive options for VOIP?

Krister Johnson

We recently moved our HQ and satellite offices to XG firewall and RED devices, respectively. Things are going swimmingly, except for VOIP traffic. VOIP calls from HQ to remote or from remote to HQ last exactly two minutes and then are dropped. I do not see anything in XG logs (IPS or otherwise) when this happens. Could there be a VPN keepalive option that I need to enable?



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  • +1

    Hi Krister and welcome to the UTM Community!

    I'm afraid you'll need to ask this question in the XG Community.  To my knowledge, there is no such option with the UTM.  If it were a UTM, I would suggest that you note the Unlock code, delete the RED in the UTM and then re-create it.  That would be a WAG though because I've not heard of this before.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Thanks Bob. I will try posting this there as well. A lot of the RED related posts I saw recommended this group as being more familiar with the RED, so I thought I'd give it a shot.

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