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We have set-up 2-factor authentication with Sophos Authenticator.
This works very well, however, every time we do a firmware upgrade the OTP does not work.
We have to reset each user which is annoying for the user and the administrator of the firewall.
Is there a way to reset all users?
Hi Kieran O'Connor
Did you check the offset? Further, was there any mismatch in the device time against the actual time? I can't think of any reason why would this occur, apart from Database being corrupted on the box itself.
we use a lot of OTP users within many installations ... mostly clustered, never got problems after Firmware-upgrade or cluster switch.
Would suggest opening a sophos support call.