OTP after Firewall firmware upgrade

We have set-up 2-factor authentication with Sophos Authenticator.

This works very well, however, every time we do a firmware upgrade the OTP does not work.

We have to reset each user which is annoying for the user and the administrator of the firewall.

Is there a way to reset all users?



  • Hi  

    Did you check the offset? Further, was there any mismatch in the device time against the actual time? I can't think of any reason why would this occur, apart from Database being corrupted on the box itself.

  • we use a lot of OTP users within many installations ... mostly clustered, never got problems after Firmware-upgrade or cluster switch.

    Would suggest opening a sophos support call.