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Can not access a particular https site

Hi,

I was able to access this particular site (https://sls.ncsl.com.pg/Account/Login) a month ago but now I can not access it at all. I can access it outside our company LAN network but can't access is behind the SG 310 firewall appliance.

Have not done any changes (updates,DNAT,etc) to the firewall since I am bit new to Sophos SG 310 Forewall appliance. We have transparent mode enabled.

Can be able to access other sites (Both http and https). I have added the site into website list in filtering option tab but still the same issue.

I urgently need help to resolve it so my stuffs can access.

thanks

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0 Amodin over 5 years ago

Have you checked your logs? Web Protection log? What happens when you try to go there? Are you watching the log file try to access it at the same time?

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16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
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0 Dominic Kolandi over 5 years ago in reply to Amodin

I have checked the logs and nothing logged. Also Tried accessing it and viewed the web filtering live logs but nothing was captured simultaneously.
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0 Dominic Kolandi over 5 years ago in reply to Amodin

I have checked the logs and nothing logged. Also Tried accessing it and viewed the web filtering live logs but nothing was captured simultaneously.
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0 Amodin over 5 years ago in reply to Dominic Kolandi

So are you getting any kind of time out page? Can you ping the host?

I can get to that site, but it takes me quite a while for it to load. You might be experiencing that on another level of waiting period than I am. It is remarkably slow for me.

OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
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0 Dominic Kolandi over 5 years ago in reply to Amodin

Yes I can ping the host. When I try to access the site it takes too long and comes back with "the site cant be reached..site takes too long to respond".

Usually it does not take too long. It come up with in 2mins or so.
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0 BAlfson over 5 years ago in reply to Dominic Kolandi

What did you do to resolve this Dominic?

Cheers - Bob

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