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Site to Site VPN between UTM and Sonicwall

Hi all,

 

We're trying to setup a standard site to site VPN connection to a Sonicwall but we're seeing some errors. Looks like it's not even getting to phase 1.

 

Here's the error log that might make sense to someone who could help...

We've triple checked every setting on both sides and all is good.

Any ideas please?

2018:05:09-12:13:43 utm-2 pluto[11184]: | *received whack message
2018:05:09-12:13:43 utm-2 pluto[11184]: | next event EVENT_SA_SYNC_UPDATE in 3 seconds
2018:05:09-12:13:43 utm-2 pluto[11184]: |
2018:05:09-12:13:43 utm-2 pluto[11184]: | *received whack message
2018:05:09-12:13:43 utm-2 pluto[11184]: | next event EVENT_SA_SYNC_UPDATE in 3 seconds
2018:05:09-12:13:46 utm-2 pluto[11184]: |
2018:05:09-12:13:46 utm-2 pluto[11184]: | *time to handle event
2018:05:09-12:13:46 utm-2 pluto[11184]: | event after this is EVENT_RETRANSMIT in 29 seconds
2018:05:09-12:13:46 utm-2 pluto[11184]: | inserting event EVENT_SA_SYNC_UPDATE, timeout in 15 seconds
2018:05:09-12:13:46 utm-2 pluto[11184]: | next event EVENT_SA_SYNC_UPDATE in 15 seconds
2018:05:09-12:14:01 utm-2 pluto[11184]: |
2018:05:09-12:14:01 utm-2 pluto[11184]: | *time to handle event
2018:05:09-12:14:01 utm-2 pluto[11184]: | event after this is EVENT_RETRANSMIT in 14 seconds
2018:05:09-12:14:01 utm-2 pluto[11184]: | inserting event EVENT_SA_SYNC_UPDATE, timeout in 15 seconds
2018:05:09-12:14:01 utm-2 pluto[11184]: | next event EVENT_RETRANSMIT in 14 seconds for #3
2018:05:09-12:14:15 utm-2 pluto[11184]: |
2018:05:09-12:14:15 utm-2 pluto[11184]: | *time to handle event
2018:05:09-12:14:15 utm-2 pluto[11184]: | event after this is EVENT_SA_SYNC_UPDATE in 1 seconds
2018:05:09-12:14:15 utm-2 pluto[11184]: | handling event EVENT_RETRANSMIT for 73.125.85.220 "S_RSG Test Sonicwall" #3
2018:05:09-12:14:15 utm-2 pluto[11184]: | inserting event EVENT_RETRANSMIT, timeout in 40 seconds for #3
2018:05:09-12:14:15 utm-2 pluto[11184]: | next event EVENT_SA_SYNC_UPDATE in 1 seconds
2018:05:09-12:14:16 utm-2 pluto[11184]: |
2018:05:09-12:14:16 utm-2 pluto[11184]: | *time to handle event
2018:05:09-12:14:16 utm-2 pluto[11184]: | event after this is EVENT_RETRANSMIT in 39 seconds
2018:05:09-12:14:16 utm-2 pluto[11184]: | inserting event EVENT_SA_SYNC_UPDATE, timeout in 15 seconds
2018:05:09-12:14:16 utm-2 pluto[11184]: | next event EVENT_SA_SYNC_UPDATE in 15 seconds
2018:05:09-12:14:25 utm-2 pluto[11184]: |
2018:05:09-12:14:25 utm-2 pluto[11184]: | *received whack message
2018:05:09-12:14:25 utm-2 pluto[11184]: | next event EVENT_SA_SYNC_UPDATE in 6 seconds
2018:05:09-12:14:31 utm-2 pluto[11184]: |
2018:05:09-12:14:31 utm-2 pluto[11184]: | *time to handle event
2018:05:09-12:14:31 utm-2 pluto[11184]: | event after this is EVENT_RETRANSMIT in 24 seconds
2018:05:09-12:14:31 utm-2 pluto[11184]: | inserting event EVENT_SA_SYNC_UPDATE, timeout in 15 seconds
2018:05:09-12:14:31 utm-2 pluto[11184]: | next event EVENT_SA_SYNC_UPDATE in 15 seconds
2018:05:09-12:14:46 utm-2 pluto[11184]: |
2018:05:09-12:14:46 utm-2 pluto[11184]: | *time to handle event
2018:05:09-12:14:46 utm-2 pluto[11184]: | event after this is EVENT_RETRANSMIT in 9 seconds
2018:05:09-12:14:46 utm-2 pluto[11184]: | inserting event EVENT_SA_SYNC_UPDATE, timeout in 15 seconds
2018:05:09-12:14:46 utm-2 pluto[11184]: | next event EVENT_RETRANSMIT in 9 seconds for #3
2018:05:09-12:14:55 utm-2 pluto[11184]: |
2018:05:09-12:14:55 utm-2 pluto[11184]: | *time to handle event
2018:05:09-12:14:55 utm-2 pluto[11184]: | event after this is EVENT_SA_SYNC_UPDATE in 6 seconds
2018:05:09-12:14:55 utm-2 pluto[11184]: | handling event EVENT_RETRANSMIT for 73.125.85.220 "S_RSG Test Sonicwall" #3
2018:05:09-12:14:55 utm-2 pluto[11184]: | inserting event EVENT_RETRANSMIT, timeout in 40 seconds for #3
2018:05:09-12:14:55 utm-2 pluto[11184]: | next event EVENT_SA_SYNC_UPDATE in 6 seconds


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  • There's not much to see there.  Try the following:

    1. Confirm that Debug is not enabled.
    2. Disable the IPsec Connection.
    3. Start the IPsec Live Log and wait for it to begin to populate.
    4. Enable the IPsec Connection.
    5. Show us about 60 lines from enabling through the error.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA