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UTM End User Portal - Reason Denied

SCCIT

 I have a single user that cannot login to the End User Portal.

Things I have checked looking at other forum threads:

  • The user's password doesn't expire until the end of the month
  • The user's password is entered correctly
  • Security Event log on the PDC shows valid authentication
  • Definitions & Users > Auth Services > Servers > AD Server => Test authenticates properly
  • A newly created user works perfectly fine
  • I allow all users to access the portal
  • Automatic user creation is enabled
  • AD Background sync is enabled

I did notice that the user in question did not populate under the users tab, however my brand new test user did.

Here are the log entries:

2017:10:02-15:50:18 remote aua[17782]: id="3006" severity="info" sys="System" sub="auth" name="Trying PDC-IP (radius)"
2017:10:02-15:50:18 remote aua[17782]: id="3006" severity="info" sys="System" sub="auth" name="Trying PDC-IP (adirectory)"
2017:10:02-15:50:19 remote aua[3489]: Use of uninitialized value $email in regexp compilation at aua.pl line 3070.
2017:10:02-15:50:22 remote aua[17782]: id="3006" severity="info" sys="System" sub="auth" name="updateUserObject: failed to set object for user "USERNAME" - error "AAA_USER_EMAIL_PRIMARY""
2017:10:02-15:50:22 remote aua[17782]: id="3005" severity="warn" sys="System" sub="auth" name="Authentication failed" srcip="PDC-IP" host="" user="USERNAME" caller="portal" reason="DENIED"
 
I noticed the AAA_USER_EMAIL_PRIMARY error but could not find any information about it. I did notice that it appears on users that are able to login as well. We did just migrate to Office365 and had to adjust the ProxyAddresses and the UPN to reflect the email address rather than internal domain.


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  • 0

    The problem is clear.

     

    You need to give permission under the section:
    manage -> user portal -> and add the users you want to give permission to access the user portal.

    Of course, if you need to give VPN SSL access too, you need to add the user under the section:
    Remote access -> VPN SSL - > edit and add the users needed.

     

    regards,

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  • 0

    The problem is clear.

     

    You need to give permission under the section:
    manage -> user portal -> and add the users you want to give permission to access the user portal.

    Of course, if you need to give VPN SSL access too, you need to add the user under the section:
    Remote access -> VPN SSL - > edit and add the users needed.

     

    regards,

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