Any ideas why i am not seeing any network data in the reporting ?

 Hi fellow Sophos users,

 

installed UTM 9 a few days ago , love it ! great network traffic info , BUT now for some reason im not seeing any traffic at all on 2 NIC's ... i know eth 2 is a busy network and according to the pic below , no more traffic is being logged/shown on the chart : 

 

i know this network constantly is busy , as it has security cameras only on it..

 

any ideas would be most welcome 

 

thanks

  • Hi,

    when you look at the UTM GUI do you see any traffic in the graphs?

    Do you have logging enabled?

    Ian

  • In reply to rfcat_vk:

    Hi Ian,

     

    thanks for responding. Yes i see traffic in the graphs , was working well since the initial install 3 days ago , but suddenly the counters have gone to zero::

    Weekly view of eth 2:: you can see it was logging since install, then suddenly dead....

    Daily view of eth 2 :: What's strange about the daily view is that as of 08:30 this morning , there is no data being logged , its been 8 or so hours and still nothing.... its almost like there is a cache issue or something like that.. cant figure it out...

    Ive seen some other posts that state that blowing/rebuilding some type of DB then restarting HTTPD services fixes this but i cant seem to find that thread now , and im not sure that would even work... any suggestions welcome :-) 

     

    cheers

    Chris 

  • In reply to Chris Demellis:

    Hi,

    what version are you running and did you perform the manual database upgrade as per the forum?

    Ian

  • In reply to rfcat_vk:

    Hi Ian,

    I am running version 9.502-4 and yes i performed the manual DB rebuild as well , strangely if has rectified some issues, like now i am able to generate a web report , executive summary where i previously could not. according to some on this forum , the manual DB rebuild would destroy any previous logging data , but for my build , it seems that the previous data is still there ..

     

    you mentioned DB upgrade , are you talking about something different than a rebuild ? i have not seen any posts about upgrading as such , do you think that is an issue ? 

     

    cheers

     

    Chris 

  • In reply to Chris Demellis:

    Hi,

    the latest UTM release involved a DB upgrade as distinct from a DB rebuild.

     

    Ian

  • In reply to rfcat_vk:

    Thanks Ian, so good to know that im on the latest and the rebuild has also been completed . regarding the data that should have been blown away when i did the rebuild , curious that its still there , that said , all good :-)

     

    thanks for your advice mate