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UTM sends mail bout blocked mail

Hi Gents,

With every mail what is blocked by UTM, or by black sender list (userbased, global based) you will receive a message. This only happens for a new added user.

The other (2) users receives once a day a quarantine report, what is expected.

Any sugestions here?

I have re-applied the smtp data protection policy.

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0 BAlfson over 6 years ago

Waldo, it sounds like the new user isn't correctly in the UTM. Are you syncing users from Active Directory? See #6 in Rulz.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 WaldoBosman over 6 years ago in reply to BAlfson

Hi Bob,

No i'm not synching from AD, local users added.

The only thing the third user receives is the blocked mail mails (replacing spam with spam).

User is added to user portal, configured the mail account, added a blacklist item, what get listed in the user information in the admin console.
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0 BAlfson over 6 years ago in reply to WaldoBosman

It sounds like the email account is incorrect in the User object.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 WaldoBosman over 6 years ago in reply to BAlfson

Hi Bob,

Thanks, i have recreated the user, configured the pop3 acount in the user portal and now it's functioning as desired.

Greetz,

Waldo
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