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quarantined email release fails

Releasing has recently gone wrong on my macos Sierra machine.

Tried it with Safari, Firefox and Chrome but all fail:

Safari:
Safari Can't Open the Page "https://<fqdn>:3840/release.plc?proto=smtp&mp;cluster_id=0&amp;message_id=1c2X06-0006pM-MV&amp;size=3469&amp;whitelist;0" because Safari can't establish a secure connection to the server "<fqdn>".

Firefox:
Secure Connection Failed
An error occurred during a connection to vgk.rcan.nl:3840. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG

 

Chrome:
This site can’t provide a secure connection
<fqdn> sent an invalid response
Try running Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR

 

Update:

Now, a day later I found out that Safari is redirecting the http://<fqdn>:3840 to a https request. Odd. anyone experiencing similar issue?

 

Adrie



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  • Hi Adrie,

    No issue reported yet. Check in the smtp.log when you release the quarantined mail, do you see any errors? 

    "Releasing has recently gone wrong on my macos Sierra machine." Did you mean that the emails are releasing perfectly through a Windows system?

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • I wouldn't know, I do not have access to a windows PC. 

    What I know is that, on the same macos machine, Firefox and Chrome are working.

    Cheers. Adrie

  • Hi Adrie,

    Your last response contradicts your actual question. All the three browser were not able to release emails as per your question!

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • Hi,

    Initially I thought it concerned any browser on my mac, but as I stated in the Update in that message I found out it only happens with Safari.

    I recently found out that if I use a hostname, Safari will use https even if i type http://fqdn:3840/....

    Last week I logged into the utm and learned that https is not configured for quarantine release.

    A solution would be to have sophos configure https too!

     

    Ciao.

  • "Last week I logged into the utm and learned that https is not configured for quarantine release.

    A solution would be to have sophos configure https too!"

    Is your issue resolved?  I can't remember a time when the links in the Quarantine Report weren't https, so I'm confused by your comments I've quoted.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Hi Bob,

    The hasn't been resolved. Well that is strange while the virtualhost only defines the http host and the link in the release mail is "http://..." too.

     

    Do you have a suggestion to solve this?

     

    Regards. Adrie

  • Well, you're right - thanks!  I've always assumed it was HTTPS and I knew it hadn't changed.

    Try a Google on stop chrome from redirecting to https.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Well, you're right - thanks!  I've always assumed it was HTTPS and I knew it hadn't changed.

    Try a Google on stop chrome from redirecting to https.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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