Mail Being blocked as SPAM

Yes this is a known issue, dodgy pattern update as you suggested.

Hi

I am having exact same problem at several customers with UTM(9)

I have had to disable all spam options.

Rgds

Simon

We're also experiencing this - 95% of emails are going down as confirmed spam due to "ctasd reports 'Confirmed" - having to manually release emails at the moment. Anyone any idea on a fix eta?

Thanks Guys,

Just had an update to my ticket from Sophos that they are aware of it and working on it.  I will be sending them some sample emails.

Have quite a few clients using these - not too keen on fully disabling antispam!

Rgds

Asim

Been on phone queue for last hour - now given up on the basis of this post.

I've turned off my Reject at SMTP time: and turned my Spam action to off as it started trapping emails rather than reject them.

Not the best, but lots of users shouting for emails

Any updates on this? manually releasing emails is very tedious! not willing to turn off antispam.

Spent 50 mins waiting for Sophos support (it has to be the worst in the business and the hold music wants me to stab a fork in my head)

End result is it’s an issue with a A third party Spam that they use. They have had an issue today with .co.uk domain as some servers went down.

Issue is that I checked their status page and they say it’s all good.

It’s on my wok machine but it was someone like Cyana?

That’s them

Do you get reason=“as” in the smtp log

Not really. On checking our mail flow this morning, it still seems to be a problem.

I've now set a flag to say *Possible Spam* to give a warning to my users and it allows me to see what is being flagged as Spam

We get too many mails for me to sit releasing them all day.

According to their advisory:

https://community.sophos.com/kb/en-us/134082

the issue should be resolved now - but I'm not seeing it either.  All test messages still being causght as confirmed spam.

Pattern version is showing as newer: 161486 but still problems by the looks of things.