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Mail Being blocked as SPAM

Hi,

We run a UTM9 (virtual appliance) and have many customers using hardware SG appliances.  This afternoon we have have many reports of email issues, with sending and receiving from a variety of company addresses and gmail.com / hotmail.com domains.

According to the mail manager all of the emails are being dropped as confirmed spam.  Is this a dodgy pattern update?

Internally we are currently on FW 9.601-5 and pattern 161467.

I have switched reject at smtp time to off and emails are now getting quarantined.  Have logged a support call with Sophos via email and am in the phone support queue.

Any one else experiencing this?

Rgds

Asim



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Parents Reply
  • Spent 50 mins waiting for Sophos support (it has to be the worst in the business and the hold music wants me to stab a fork in my head)

    End result is it’s an issue with a A third party Spam that they use. They have had an issue today with .co.uk domain as some servers went down.

    Issue is that I checked their status page and they say it’s all good.

    It’s on my wok machine but it was someone like Cyana?

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