This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Updated to 9.601-5. Sandbox subscription shows up as expired on Activity tab. Bug?

We have successfully updated to UTM 9.601-5. One thing we have noticed us that our Sandbox subscription, which is valid until 2021 shows as expired on Advanced Protection > Sophos Sandstorm > Activity tab and is grayed out:

Licensing Info - This page is disabled as you either do not have a relevant subscription or the relevant subscription has expired!

On the Overview and Configuration tab under Advanced Protection > Sophos Sandstorm the expired message does not appear and settings can be made.

Whereas the Sandstorm subscription shows up just fine in the Management > Licensing section. 

Can anyone confirm this? Is Sandstorm Threat protection still running? Is this a known UI bug?



This thread was automatically locked due to age.
Parents
  • Hallo,

    You've probably already tried these things...

    Try restoring the backup made prior to the last application of Up2Dates.  If that doesn't work, reboot several times.  Any luck?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hallo,

    You've probably already tried these things...

    Try restoring the backup made prior to the last application of Up2Dates.  If that doesn't work, reboot several times.  Any luck?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children