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Updated to 9.601-5. Sandbox subscription shows up as expired on Activity tab. Bug?

We have successfully updated to UTM 9.601-5. One thing we have noticed us that our Sandbox subscription, which is valid until 2021 shows as expired on Advanced Protection > Sophos Sandstorm > Activity tab and is grayed out:

Licensing Info - This page is disabled as you either do not have a relevant subscription or the relevant subscription has expired!

On the Overview and Configuration tab under Advanced Protection > Sophos Sandstorm the expired message does not appear and settings can be made.

Whereas the Sandstorm subscription shows up just fine in the Management > Licensing section.

Can anyone confirm this? Is Sandstorm Threat protection still running? Is this a known UI bug?

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0 BAlfson over 5 years ago

Hallo,

You've probably already tried these things...

Try restoring the backup made prior to the last application of Up2Dates. If that doesn't work, reboot several times. Any luck?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 eyos over 5 years ago in reply to BAlfson

Yeah, I have also tried to re-upload the Sophos licence. However, sandbox subscription still shows up as expired on Activity tab.

It looks like a Bug. Anyone else using Sandstorm? I really appreciate any replies.
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0 BAlfson over 5 years ago in reply to eyos

I would bring this up with your Sophos Partner and get Sophos Support involved to see if there's a way to fix this short of reloading from ISO. Please let us know what you learn.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Louis-M over 5 years ago in reply to BAlfson

We're showing a valid license but there seems to be a distinct lack of activity since the upgrade.
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+1 Papi-Sanchez over 5 years ago

See here:

https://community.sophos.com/products/unified-threat-management/f/german-forum/112160/nach-update-auf-9-601-5-lizenzfehler-fur-sandstorm-modul-unter-aktivitaten/401826#401826

Fix soon with Version 9.602.
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0 eyos over 5 years ago in reply to Papi-Sanchez

Thanks for sharing. Indeed we use Sandstorm licence for E-Mail Protection, only.

Glad the issue will be addressed in 9.602.
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0 Louis-M over 5 years ago in reply to eyos

Question is..... how long will the update take to roll out. Days, weeks?
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