Hardware, Installation, Up2Date, Licensing UTM 9 appliance: up2date packages arrive with great delay

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UTM 9 appliance: up2date packages arrive with great delay

Ulf Schmidt over 7 years ago

Hi everyone!

Our UTM ASG 925 appliance offered up2date package 9.409009 on March 26th and a little later up2date package 9.411003.

The appliance is currently running 9.408-4.

1. Why is there over a month of time between release of the fix and appearance on the appliance?

2. Should I install them one by one?

Thanks for reading and answering.

Regards, Ulf

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0 Alexander Busch over 7 years ago

Hi Ulf,

the device is configured to search how often for updates?

Best

Alex

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0 Ulf Schmidt over 7 years ago in reply to Alexander Busch

Hi,

it searches for updates every 2 hours.

Regards, Ulf
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0 Alexander Busch over 7 years ago in reply to Ulf Schmidt

okay, strange. Has the ASG a direct connection to internet or is it behind some router or something? This could be one problem I could imagine. Otherwise maybe someone else has an explanation.

You could try to have a look in the log, maybe there is something like

Could not connect to Server us1.utmu2d.sophos.com ...

Best

Alex

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0 Ulf Schmidt over 7 years ago in reply to Alexander Busch

Hi,
the ASG is behind a router but has transparent connection to the internet. I see both errors and successful connections to the update server in the logs, so this does not really explain the long delay.

Cheers, Ulf
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0 Ulf Schmidt over 7 years ago in reply to Alexander Busch

Hi,
the ASG is behind a router but has transparent connection to the internet. I see both errors and successful connections to the update server in the logs, so this does not really explain the long delay.

Cheers, Ulf
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0 BAlfson over 7 years ago in reply to Ulf Schmidt

Hi, Ulf, and welcome to the UTM Community!

How are you determining that there's a long delay? What do you see when you do the following command at the command line?

ll /var/up2date/sys

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Ulf Schmidt over 7 years ago in reply to BAlfson

Hi,

according to this forum, the updates were released end of December / end of February, but offered end of March.

The directory is currently empty.

TGIF, Ulf
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