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Potential hardware failure alert for SG 125 and SG135 users..Faulty Intel SOC bricking devices.

The c2000 SOC these appliances are based upon have a problem with their internal clocks that upon reboot if the clock has failed the machine is bricked.  intel has quashed just about all direct mention of this by vendors.  However the spike in failures has to deal with c2000 soc based appliances.  The flaw is widespread affecting Cisco, Synology, IX Systems, Netgate systems just to name a few.  All vendors have been denied the ability to mention which soc directly..but folks have managed to verify independently of Intel's blocks that the c2000 chipsets are dying after around 18 months of powered on time.  If the lpc clock fails during powered on time as long as you do not reboot the device will continue to operate.  the instant you reboot(hard of soft) the system bricks.  I have already inquired with Sophos directly about their policies.  Right now it appears they do not have a proactive replacement plan in place.  However if you have a subscription to a support plan(usually included with any kind of paid module) if your device fails they will ship you replacement hardware...so that's good.  Cisco has carefully worded things that unless you are within their initial 90 days of purchase or you have one of their support contract they will not replace the devices.  Netgate has extended their warranty to 3 years for all devices based on the c2000.  Other vendors have not announced plans.  Keep an eye on your sg125 and sg135 based devices..a reboot wil one day brick them.  If your device is 18+ months old be sure you have a contingency plan in place(HA of some kind) so you can recover quickly while you get your replacement when these devices brick themselves.  This is NOT a Sophos fault but one by Intel.

 

Please do not go screaming at Sophos as this one is NOT THEIR FAULT.  Intel is hampering things trying to contain the damage by not allowing the vendors to say exactly which chips are hit..but a little self-research makes it very easy to figure out whoe SOC is screwed up and which devices are a time bomb.



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