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Why is my Sophos XG Home Firewall webinterface very slow and unresponsive?

David Prüller

Hi,

I am using a ASRock Q1900B-ITX with 8GB RAM and a 60GB SSD. This should meet the minimum requirements but it is nearly impossible to work with the webinterface because it takes 2 minutes to load a site.

Any idea why this is the case?



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  • 0

    What is the speed of your external connection? What are your rules?

    Do you have the IPS flood enabled?

    How many users when the browsing slows down?

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    It is still in default configuration because the webinterface is so slow that I give up after loading 2 sites in 15minutes.

    The browsing does not slow down in general its just the local firewall web configuration interface.

  • 0 in reply to David Prüller

    Hi David,

    Take SSH to XG and go to option 5. > 3. Advance console. Execute, service tomcat:restart -ds nosync.

    Any help after that?

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Dear Sachingurung,

     

    I have the same issue, with our newly purchased XG Sophos 125 appliance for our Organization, web interface is slow, the appliance restart it self once a day within 24 hours, once I enabled Hotspot services the appliance start to restart it self automatically 100 of time within on day 24 hours. I was wondering probably the issue is with hotspot once I removed the hotspot it the device become lighter than its previous time, if you or anyone can help me to lightening the performance of device and stop anonymous restart once a day within 24 hours and bring the device same as to its normal health.

     

    Regards,

    Mohammad Samim

    ICT Specialist

    Kabul Afghanistan 

Reply
  • 0 in reply to sachingurung

    Dear Sachingurung,

     

    I have the same issue, with our newly purchased XG Sophos 125 appliance for our Organization, web interface is slow, the appliance restart it self once a day within 24 hours, once I enabled Hotspot services the appliance start to restart it self automatically 100 of time within on day 24 hours. I was wondering probably the issue is with hotspot once I removed the hotspot it the device become lighter than its previous time, if you or anyone can help me to lightening the performance of device and stop anonymous restart once a day within 24 hours and bring the device same as to its normal health.

     

    Regards,

    Mohammad Samim

    ICT Specialist

    Kabul Afghanistan 

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