This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Where do I find my Product License Username?

I'm trying to do the right thing and get my Sophos UTM licensing information up to date. I believe this will also allow me access to the Downloads area of the web site. 

In order to do this I need to state my Product License Username and Product License Password on the page at https://secure2.sophos.com/en-us/mysophos/my-account/add-product-credentials.aspx.

I've got my original license file but I can't find any reference in it to a Product License Username or Password. So where do I get these from in order to complete the setup of My Account? 

And is it just me, or is this whole process incredibly confusing and convoluted? There also seems to be some other sort of licensing portal at https://myutm.sophos.com/ where I have a "ASG Home Use License" registered. I have no idea what the connection is between that and the license information at https://secure2.sophos.com/en-us/mysophos/my-account/add-product-credentials.aspx. Are the related in some way, and if so why doesn't just feed off the other?



This thread was automatically locked due to age.
Parents Reply
  • Actually, Lucas, that's the right answer.  Sachin, like virtually everyone here, does security work and is not on the business side of Sophos.  Ask us questions about how to get the UTM to sing and dance. ;-)

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
No Data