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automatically delete user account

Hi,
i created local authenticated user , and give it HTML5 VPN Portal remote access credential.
but after awhile it’s automatically removed and after searching the user
i found this message
"Last changed at 2019-05-07, 17:28 by screenmgr (127.0.0.1)"
So what is "screenmgr" it seem to be local admin.

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0 BAlfson over 4 years ago

Ahlan Mostafa,

What version of UTM?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 mostafa dewidar over 4 years ago in reply to BAlfson

Hi Bob,

Model: SG330

Firmware version: 9.602-3

Pattern version: 161639
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0 BAlfson over 4 years ago in reply to mostafa dewidar

Does any user have WebAdmin access via the HTML5 Portal, Mostafa? What do you see in the HTML5VPN log on 2019-05-07 at 17:28?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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