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up2date failing

Hello, I've been trying to update my Sophos UTM 220 for a while, it always gives me the error "Failed to synchronize fileset". I re-image the UTM 220 with a newer version (9.510-5) trying to solve the issue of updating it, but still keeps giving me the error when I try to update the patterns. What else can I do?



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  • Olá and welcome to the UTM Community!

    If you reimaged from ISO, imported a configuration backup and still had this problem, then I think it may be a temporary problem with your Up2Date server.  Show us the complete line from the log, and we'll try a different server.  Do you see any Could not connect to Server messages in your log?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Hello Bob,


    Here is what appears in the log:

    2018:11:26-08:52:35 SloganFW audld[19523]: Starting Up2Date Package Downloader
    2018:11:26-08:52:36 SloganFW audld[19523]: patch up2date possible
    2018:11:26-08:52:36 SloganFW audld[19523]: Using static update server list in HA mode
    2018:11:26-08:52:38 SloganFW audld[19523]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
    2018:11:26-08:52:38 SloganFW audld[19523]: Using static download server list in HA mode
    2018:11:26-08:52:38 SloganFW audld[19523]: id="3707" severity="info" sys="system" sub="up2date" name="Successfully synchronized fileset" status="success" action="download" package="geoip"
    2018:11:26-08:52:38 SloganFW audld[19523]: Deleted lingering download files: u2d-aptp-9.31598.tgz.gpg.7cd71e804e3730af3407996372449fc5.tmp
    2018:11:26-08:52:39 SloganFW audld[19523]: >=========================================================================
    2018:11:26-08:52:39 SloganFW audld[19523]: us1.utmu2d.sophos.com/.../u2d-aptp-9.31629.tgz.gpg Server Error code=500
    2018:11:26-08:52:39 SloganFW audld[19523]:
    2018:11:26-08:52:39 SloganFW audld[19523]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2018:11:26-08:52:39 SloganFW audld[19523]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2018:11:26-08:52:39 SloganFW audld[19523]: 3. Modules::Audld::Download::_download:237() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:39 SloganFW audld[19523]: 4. Modules::Audld::Download::start:106() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:39 SloganFW audld[19523]: 5. main::main:246() audld.pl
    2018:11:26-08:52:39 SloganFW audld[19523]: 6. main::top-level:40() audld.pl
    2018:11:26-08:52:39 SloganFW audld[19523]: |=========================================================================
    2018:11:26-08:52:39 SloganFW audld[19523]: us2.utmu2d.sophos.com/.../u2d-aptp-9.31629.tgz.gpg Server Error code=500
    2018:11:26-08:52:39 SloganFW audld[19523]:
    2018:11:26-08:52:39 SloganFW audld[19523]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2018:11:26-08:52:39 SloganFW audld[19523]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2018:11:26-08:52:39 SloganFW audld[19523]: 3. Modules::Audld::Download::_download:237() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:39 SloganFW audld[19523]: 4. Modules::Audld::Download::start:106() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:39 SloganFW audld[19523]: 5. main::main:246() audld.pl
    2018:11:26-08:52:39 SloganFW audld[19523]: 6. main::top-level:40() audld.pl
    2018:11:26-08:52:40 SloganFW audld[19523]: |=========================================================================
    2018:11:26-08:52:40 SloganFW audld[19523]: sg1.utmu2d.sophos.com/.../u2d-aptp-9.31629.tgz.gpg Server Error code=500
    2018:11:26-08:52:40 SloganFW audld[19523]:
    2018:11:26-08:52:40 SloganFW audld[19523]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 3. Modules::Audld::Download::_download:237() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 4. Modules::Audld::Download::start:106() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 5. main::main:246() audld.pl
    2018:11:26-08:52:40 SloganFW audld[19523]: 6. main::top-level:40() audld.pl
    2018:11:26-08:52:40 SloganFW audld[19523]: |=========================================================================
    2018:11:26-08:52:40 SloganFW audld[19523]: eu1.utmu2d.sophos.com/.../u2d-aptp-9.31629.tgz.gpg Server Error code=500
    2018:11:26-08:52:40 SloganFW audld[19523]:
    2018:11:26-08:52:40 SloganFW audld[19523]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 2. Modules::Audld::Download::Check::server_response:136() /</sbin/audld.plx>Modules/Audld/Download/Check.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 3. Modules::Audld::Download::_download:237() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 4. Modules::Audld::Download::start:106() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 5. main::main:246() audld.pl
    2018:11:26-08:52:40 SloganFW audld[19523]: 6. main::top-level:40() audld.pl
    2018:11:26-08:52:40 SloganFW audld[19523]: |=========================================================================
    2018:11:26-08:52:40 SloganFW audld[19523]: Tried all 4 Servers: Download unsuccessful
    2018:11:26-08:52:40 SloganFW audld[19523]:
    2018:11:26-08:52:40 SloganFW audld[19523]: 1. Modules::Logging::msg:46() /</sbin/audld.plx>Modules/Logging.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 2. Modules::Audld::Download::_download:246() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 3. Modules::Audld::Download::start:106() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 4. main::main:246() audld.pl
    2018:11:26-08:52:40 SloganFW audld[19523]: 5. main::top-level:40() audld.pl
    2018:11:26-08:52:40 SloganFW audld[19523]: |=========================================================================
    2018:11:26-08:52:40 SloganFW audld[19523]: id="3706" severity="error" sys="system" sub="up2date" name="Failed to synchronize fileset" status="failed" action="download" package="aptp"
    2018:11:26-08:52:40 SloganFW audld[19523]:
    2018:11:26-08:52:40 SloganFW audld[19523]: 1. Modules::Logging::alf:100() /</sbin/audld.plx>Modules/Logging.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 2. Modules::Audld::Download::start:108() /</sbin/audld.plx>Modules/Audld/Download.pm
    2018:11:26-08:52:40 SloganFW audld[19523]: 3. main::main:246() audld.pl
    2018:11:26-08:52:40 SloganFW audld[19523]: 4. main::top-level:40() audld.pl
  • "Tried all 4 Servers: Download unsuccessful"

    You might have a DNS issue or your ISP might have a connectivity issue with the four servers in your region. In any case, let's see what servers are being tried:

     grep fallbackservers /etc/up2date/up2date.conf

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Hey Bob,


    I've already changed my DNS server to others, like Cloudflare, google, openDNS but all of them gave me the same error.

    The server being tried are:

    fallbackservers = us1.utmu2d.sophos.com us2.utmu2d.sophos.com sg1.utmu2d.sophos.com eu1.utmu2d.sophos.com

     

     

    Cheers - Marcelo

  • Olá Marcelo,

    The same as my lab UTM.  The IPs are, in order: 54.214.16.252, 107.21.214.248, 175.41.132.12 & 79.125.21.244.  Is that what you get with nslookup at the command line?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Hello Bob, That is what I get when I use nslookup.
  • If you're using nslookup from the command line of the UTM, then I think the problem is your ISP.  What if you try to traceroute to those servers - do the traces die at the same spot?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Hey Bob,

     

    The traceroute die at different spots, but never reach the final destination. I already tried from 3 different ISP, since I have 3 different uplink on my UTM.

  • From Oklahoma, traceroute to those IPs dies, in order, at 52.93.240.75, 52.93.24.151, 203.83.223.21 & 52.93.7.141.  How about for you?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Hey Bob,

     

    From Fortaleza, Brazil, traceroute dies, in order, at 4.16.146.90, 72.21.197.243, 180.87.15.206 & 212.73.243.158.


    Is that correct?