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WebAdmin Menu "Backup/Restore" Error

Hello,

            I have a Sophos UTM SG210 Cluster (with WebServer Proctection License) running Firmware version 9.501-5. From WebAdmin when I click "Backup/Restore"  under "Mangement" option, I get an error as follows: 

Does anybody have similar issue and any possible solution?

 

Thanks and Best Regards,

Asif  



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  • Hi Asif and welcome to the UTM Community!

    What do you see from the command line with:

    ls /var/confd/var/storage/snapshots

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Hi Bob,

                Thanks for your reply. I can see the list of backups (using "ls /var/confd/var/storage/snapshots"  command). Backups are also received through email on weekly basis. 


    Best Regards,

    Asif

  • Received by email? - Good!

    What happens if you restore a backup from before this problem began?

    If that doesn't do it, I would open a ticket with Sophos Support, but you may be stuck with re-imaging from ISO - I don't know.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Received by email? - Good!

    What happens if you restore a backup from before this problem began?

    If that doesn't do it, I would open a ticket with Sophos Support, but you may be stuck with re-imaging from ISO - I don't know.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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