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WebAdmin problem with Chrome since update?

I updated our SG330 yesterday to UTM v9.502-4

Today the WebAdmin interface is very sluggish in Chrome; but it seems responsive as usual with Internet Explorer 11.

With Chrome, I get lots of popups asking "do you want to wait another 30 seconds?" and "request stopped".

Any ideas?  Anyone else experiencing this issue?

Thanks!



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Parents
  • Kris, do you see anything in the Intrusion Prevention Live Log using IE, when you're trying to use WebAdmin in Chrome? (Yes, one user can login twice from the same IP.)

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Kris, do you see anything in the Intrusion Prevention Live Log using IE, when you're trying to use WebAdmin in Chrome? (Yes, one user can login twice from the same IP.)

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
  • Hi Bob!

    Nope, nothing in IPS Live Log when accessing WebAdmin with Chrome.

    It loads the WebAdmin login page very slow, and if I manage to successfully log in, navigating is very slow.

     

    Thanks,

    ____________________________
    Kris Jacobs
    Network Administrator
    Calhoun County IT Department
    Battle Creek, Michigan   USA

  • Hi Kris,

    What is the CPU and memory utilization you see on the Web Admin dashboard? If the values are normal then try restarting httpd service in the UTM, take SSH to the UTM and execute,

    /etc/init.d/httpd restart

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • since this morning we see same symptoms on our SG310 Cluster.

    changing browsers dont helps.. tried with IE, firefox, chrome (with the standards... erasing cache and so on).

     

    login in via ssh and restart httpd daemon helps.. after 3 attemps i can login then..

    will reboot the cluster later.. hope this fixes it..

     

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • some more ISSUES:

     

    - Webadmin login needs long to get in.. mostly 2 or 3 messages with the warning "wait 30 secs"

    - Userportal dont work any more.. this popup appears:

     

    the password is the right one.. tried with different users and nothing helps

    - SSL-VPN did not work any more or need 30 minutes to login

     

    we have rebooted Cluster yesterday... reboot did not help

    did not chance anything on authentication... just updated to this firmware at monday morning...

     

     

    Please help us.. this is a show stopper for us

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • Hi Zapod,

    Which process consumes high CPU during the events of slowness? Show me an output of atop and restart the respective services along with HTTPD.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • Hi Sachingurung,

     

    thnx for your reply. Got some update for you:

    - contacted my reseller in the meantime... he cant find anything wrong on the cluster but also sees that aua is slow and maybe corrupt..

    - we have changed the master / rebuild database / restarted httpd and other deamons.. no change in behavior

    - we have restored a backup from 4 days before... no change...

    in the end he opened a ticket at sophos support (dont have the number yet)...

    the student which opens the ticket said we are not the first with these problems today... so it is something with the authentication daemon (aua)...

     

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • Success.

    Figured it out.

    We got a DOS-Attack on our SMTP-Proxy.. so the Authentication Daemon was flooded with requests..

    i found out which host, put it in blacklists and my blackhole rule and the problems are away now :-)

    CPU consumption never was a problem.. but aua-daemon has thousends of requests.. so classical DOS Attack..

     

    for all others with similar problems... also check other logs you may not think interesting in your problem....

     

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...