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Sophos.com Download very slow

seroal

Hey,

 

if I remember correctly, I had also pretty slow download rates at your servers in the past... Are there general problems with the servers or is it normal?

 

 

This is a problem, when it´s urgent.....

 

Regards

Sebastian



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  • 0

    Hi Sebastian,

    Did you try it through a different web browser? Did you also verify, the download speed received at the moment by downloading a file from another website?

    Let us know so that it helps us make an incident report.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Hi,

     

    with another browser same result. Other websites, normal/full line speed up to 5MByte/s. Did you try your own, do you have a better speed?

     

    Regards

    Sebastian

  • 0 in reply to seroal

    Btw. the good old astaro site has the most time good performance, download.astaro.com/.../

  • 0 in reply to seroal

    Hi!

     

    Today I had to download some images again, and the download speed for the iso images is still terrible. Did somebody care about this? In comparison see the speed I have at download.astaro.com:

     

  • 0 in reply to seroal

    I just did a test and I'm getting MB/s rather than kB/s from downloads.sophos.com...

    First thought would be this could be location specific; either where you are in the world or your local network download speed.  If you run a general internet speed test with a service like http://www.speedtest.net/ what kind of speeds does it report?  For comparison, I just did one and it said...

    I guess I could test by connecting to a VPN that routes via Germany, but I'm not sure what else I could do to repro the issue.

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to ruckus

    Maybe it´s kind of a peering problem, slow link from my provider. That can be. My line ís good, but maybe we have problems with this destination network/server. But that would need some investigations by the providers.... The good thing is, I do not need it that often....

     

  • 0 in reply to seroal

    It certainly shows a smaller transfer rate if I deliberately VPN via Germany...

    I get a bit of packet loss too but that could be due to the VPN service.

    Do you know the server you are connecting to?  Can you check and let me know?

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to ruckus

    Hi,

     

    this is the server (that also served my request last time), seems to be a different one than yours:

     

  • 0 in reply to seroal

    Hmmm.  Thought it would be different as it's all load balanced etc. globally.  However I forced downloads.sophos.com to that IP address using my host file...

    #testing slow downloads
    178.79.251.10 downloads.sophos.com
    178.79.251.10 sophos-1.hs.llnwd.net
    178.79.251.10 downloads.sophos.com.cn.lldns.net

    ...but I still get a higher transfer rate...

    I think moving to a different internet provider as a test would be interesting.  Not sure of your options locally but wifi to LAN; compare business to home; test from a friend's /colleague's connection or local coffee shop near by.  Something like that.  [:S]

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to ruckus

    Same here,

     

    Germany, Bavaria, Nuernberg, Provider T-COM, no special FW (up to now) just a AVM FritzBox Router... poor download with Chrome, Edge, IE, FF Browser.

     

    Rest of the Network gets 5MB/s Downloads.

     

    Cheers,

    Alex

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