Hello,
I am having issues connecting to games in dota 2. I can connect to the client itself and browse through everything just fine, but when I try to join/spectate an actual game, it refuses to connect. Its not even rejecting the connection it just hangs there trying to connect indefinitely until I manually stop it. I am sure it is not my OS settings as all firewall/network security stuff has been disabled, and when I bypass the UTM device I can connect just fine.
I attempted the steps in https://community.sophos.com/products/unified-threat-management/f/general-discussion/82412/battlefield-1-on-sophos-utm-9 but did not get anywhere. I've added exceptions to everything I can think of in UTM but it still isn't solving the issue. Firewall log states packets are being allowed, web filter states all calls are being allowed, nothing showing up on intrusion protection log either....
Does anyone have any ideas or can help me troubleshoot this?
Current firmware version: 9.407-3 Your firmware is up to date.
Here is the log from the ingame console when it hangs (note the "connection already started" message appears even on a successful connection):
CL: Sending connect to 208.78.165.99:28101
CL: Received S2C_CHALLENGE [540558387 auth 3] from 208.78.165.99:28101
CL: Sending C2S_CONNECT [44 protocol 540558387 auth 3] to 208.78.165.99:28101
CL: Received S2C_CONNECTION from 208.78.165.99:28101 [addons:'']
CL: Connected to '208.78.165.99:28101'
CL: Suppress INetchannel::Transmit() in loopmode( remoteconnect )
CL: CLoopModeRemoteConnect::OnClientFrameSimulate switching to "levelload" loopmode with addons:
SwitchToLoop levelload requested: id [26] addons []
Failed to load image for cursor from resource\cursor\workshop\pw_chaos_cursors\cursor_inivisible.bmp: Couldn't open resource\cursor\workshop\pw_chaos_cursors\cursor_inivisible.bmp
ChangeGameUIState: DOTA_GAME_UI_STATE_DASHBOARD -> DOTA_GAME_UI_STATE_LOADING_SCREEN
CL: CNetworkGameClient::OnSwitchLoopModeFinished( levelload : success )
CL: Permit INetchannel::Transmit()
CL: CLoopModeLevelLoad::OnClientFrameSimulate switching to "game" loopmode with addons:
SwitchToLoop game requested: id [26] addons []
CL: CNetworkGameClient already exists for connection to '208.78.165.99:28101'
CL: connection to '208.78.165.99:28101' already started
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