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Netflix not working when i turn Filter Filtering antivirus on

Operations

My netflix gives an error:

Cannot connect to Netflix (3.3)

I have created an exception for Netflix (see below) but it is not working, i have checked all the "SKIP" options (incl. Antivirus)

Does somebody have an idea how to fix this? I have included a piece of logfile below. I apologize for the large logfile. But i don't know what it important.

 

  ^https?://uiboot\.netflix\.com/*
^https?://secure\.netflix\.com/*
^http?://23.7.139.*
^http?://([A-Za-z0-9.-]*\.)?netflix-*.vo.llnwd.net/.*
^https?://[\d+(\.\d+){3}/]*/[0-9]{10}\.ism
^https?://[\d+(\.\d+){3}/]*/[0-9]{9}\.ism
^https?://[\d+(\.\d+){3}/]*/[0-9]{8}\.ism
^https?://([A-Za-z0-9.-]*\.)?nflxvideo\.net\.?/
^https?://([A-Za-z0-9.-]*\.)?nflximg\.com\.?/

 

See the logfile below: My phones are 192.168.100.106 en .102.

 

2017:10:31-17:55:14 sophos httpproxy[5665]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0xe05bac00" function="read_request_headers" file="request.c" line="1555" message="unable to parse a http message on handler 125 (Resource temporarily unavailable)"
2017:10:31-17:55:14 sophos httpproxy[5665]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="http_parser_context_execute" file="http_parser_context.c" line="97" message="Unable to parse a http message of 16 bytes (HPE_INVALID_METHOD: invalid HTTP method)"
2017:10:31-17:55:14 sophos httpproxy[5665]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0xe0876a00" function="read_request_headers" file="request.c" line="1555" message="unable to parse a http message on handler 126 (Resource temporarily unavailable)"
2017:10:31-17:55:14 sophos httpproxy[5665]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="http_parser_context_execute" file="http_parser_context.c" line="97" message="Unable to parse a http message of 16 bytes (HPE_INVALID_METHOD: invalid HTTP method)"
2017:10:31-17:55:14 sophos httpproxy[5665]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0xa04c600" function="read_request_headers" file="request.c" line="1555" message="unable to parse a http message on handler 133 (Resource temporarily unavailable)"
2017:10:31-17:55:14 sophos httpproxy[5665]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="http_parser_context_execute" file="http_parser_context.c" line="97" message="Unable to parse a http message of 16 bytes (HPE_INVALID_METHOD: invalid HTTP method)"
2017:10:31-17:55:14 sophos httpproxy[5665]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0xa04cc00" function="read_request_headers" file="request.c" line="1555" message="unable to parse a http message on handler 136 (Resource temporarily unavailable)"
2017:10:31-17:55:14 sophos httpproxy[5665]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="http_parser_context_execute" file="http_parser_context.c" line="97" message="Unable to parse a http message of 16 bytes (HPE_INVALID_METHOD: invalid HTTP method)"
2017:10:31-17:55:14 sophos httpproxy[5665]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0xe035f800" function="read_request_headers" file="request.c" line="1555" message="unable to parse a http message on handler 87 (Resource temporarily unavailable)"
2017:10:31-17:55:15 sophos httpproxy[5665]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.100.106" dstip="198.38.115.155" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xe035d000" url="198.38.115.155/ referer="" error="" authtime="0" dnstime="116" cattime="2628" avscantime="2785" fullreqtime="2379347" device="0" auth="0" ua="" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" content-type="application/octet-stream" sandbox="-"
2017:10:31-17:55:24 sophos httpproxy[5665]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.100.106" dstip="52.50.98.148" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="3501" request="0xe035e000" url="api-global.netflix.com/" referer="" error="" authtime="0" dnstime="28674" cattime="2571" avscantime="0" fullreqtime="25375261" device="0" auth="0" ua="" exceptions="" category="112" reputation="neutral" categoryname="Entertainment"

 

2017:10:31-17:59:06 sophos httpproxy[5665]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.100.106" dstip="52.48.169.174" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="12296" request="0xe038d800" url="api-global.netflix.com/" referer="" error="" authtime="0" dnstime="19440" cattime="301" avscantime="0" fullreqtime="65475425" device="0" auth="0" ua="" exceptions="" category="112" reputation="neutral" categoryname="Entertainment"


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  • 0

    Hi Nick,

    what device are you playing it on? iOS? desktop, or STB?

     

    Jason

    XG & UTM Architect (Systems: XG v18 & UTM 9.7 - Virtual, HW & SW)
    Curious enough to take it apart, skilled enough to put it back together, Clever enough to hide the extra parts when I'm Done!

  • 0 in reply to Argo

    Hi Jason,

    Sorry i forgot to mention. It is Android. Samsung s8+ and s6 edge.

    Both fully updated.

  • 0 in reply to Operations

    do you have proxy enabled, either standard or transparent?

    I had this problem with transparent for some reason, I had to either switch of the proxy entirely, or add an exception for it (so that it bypasses the proxy for the device or service).

    Jason

    XG & UTM Architect (Systems: XG v18 & UTM 9.7 - Virtual, HW & SW)
    Curious enough to take it apart, skilled enough to put it back together, Clever enough to hide the extra parts when I'm Done!

  • 0 in reply to Argo

    Yes i have proxy set to transparent mode. I would like to leave proxy on if possible.

    How can i make an exception for netflix? Or do i have to make an exception for my phones? I would prefer to make an exception for netflix.

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