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UTM Problems

NicholasHayman

Is anyone else having problems connecting to a Wi-Fi network that uses Sophos UTM web authentication portal from iOS 11. Where the iOS 11 client will connect and get a DHCP lease but then about a second later the connection will drop.



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  • Hi Nicholas,

    Can you please show us loglines from the aua.log and wireless.log?

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • in reply to sachingurung

    A client we are assisting with this same issue let us know that since IOS 11 the problem as described by Sachingurung started happening.

    I checked the wireless log and found this:

     

    2017:10:18-13:34:25 192.168.4.3 hostapd: wlan1: STA "MAC ADDRESS" IEEE 802.11: authenticated
    2017:10:18-13:34:25 192.168.4.3 awelogger[27278]: id="4103" severity="info" sys="System" sub="WiFi" name="STA authentication" ssid="Company" ssid_id="WLAN1.0" bssid="MAC ADDRESS" sta="MAC ADDRESS" status_code="0"
    2017:10:18-13:34:25 192.168.4.3 awelogger[27278]: id="4104" severity="info" sys="System" sub="WiFi" name="STA association" ssid="Company" ssid_id="WLAN1.0" bssid="MAC ADDRESS" sta="MAC ADDRESS" status_code="0"
    2017:10:18-13:34:25 192.168.4.3 hostapd: wlan1: STA MAC ADDRESS IEEE 802.11: associated (aid 2)
    2017:10:18-13:34:25 192.168.4.3 hostapd: wlan1: STA 7MAC ADDRESS WPA: pairwise key handshake completed (RSN)
    2017:10:18-13:34:25 192.168.4.3 awelogger[27278]: id="4101" severity="info" sys="System" sub="WiFi" name="STA connected" ssid="Company" ssid_id="WLAN1.0" bssid="MAC ADDRESS" sta="MAC ADDRESS"
    2017:10:18-13:34:31 192.168.4.3 hostapd: wlan1: STA MAC ADDRESS IEEE 802.11: disassociated
    2017:10:18-13:34:31 192.168.4.3 awelogger[27278]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="Company" ssid_id="WLAN1.0" bssid="MAC ADDRESS" sta="MAC ADDRESS"
    2017:10:18-13:34:32 192.168.4.3 hostapd: wlan1: STA MAC ADDRESS IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE)

     

    Hope this helps

  • in reply to Bart van Asch

    Access the UTM via SSH and login as root. Restart awed services by executing:

    /var/mdw/scripts/awed restart

    Also, show me the access point settings, may be changing the country could help. 

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • in reply to sachingurung

    Last weekend we updated to version 9.504-1. After the update or the restart connection seems to be stable now.

    Access Points are configured for Germany.

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