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Connecting fails from internal network behind UTM 9 to foreign UTM 9 via VPN

Hello

I have the following problem: if I try to connect from our internal network behind a UTM-9 to a foreign UTM-9 (or other firewall) via VPN, the connection fails with the following error:

Wed Apr 24 14:34:48 2019 TCP: connect to [AF_INET]212.xx.xxx.xxx.xxx:4443 failed, will try again in 5 seconds: The system tried to assign a drive with SUBST to a directory located on a drive mapped with JOIN.

 

Here is a small diagram of what I'm trying to achieve:



 

Does anyone know what settings I need to adjust?

Kind regards

Didier

Didier

Translated with www.DeepL.com/Translator



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  • Hallo Didier,

    Port 4443 is reserved in UTM for access by a SUM (Sophos UTM Manager).  You will want to choose a different port for that remote UTM.

    I believe that wireless providers block UDP and other ports that might be used for VPNs.  One reason to stay with the TCP 443 default for the SSL VPN is that your cellular data provider might block UDP.  My AT&T iPhone XS was unable to establish a working SSL VPN tunnel when using UDP 443 or UDP 1443.  Everything worked perfectly with TCP 443.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Thank you Bob

    Unfortunaltely I'm not free to choose the port for that remote UTM, because it doesn't belong to our organisation. I did as DKKDG suggested and opened this port only for the specific IP-Adress.

    Cheers

    Didier