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Could not contact server

VladimirChalnik

 Hello all

does have any problem with install endpoint agent ?

i have tested on UTM 9.411-3 - 9.509-3

after install, i see (pic1)

with the Internet all good (I tried on several computers)

 

right click, update now, i see next pic

who ever faced such a problem?
are there any solutions?



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  • 0

    I too am getting this same issue,

     

    I have just installed 2 new clients and downloaded the latest client installer from our UTM and this is not working any more.

     

    Time: 2/07/2018 7:11:10
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:10
    Message: Downloading phase completed
    Module: Update
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:10
    Message: ERROR: Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:08
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 11568
    Thread ID: 11668

     

  • +1 in reply to StealthyM

    Just found this from another thread

     

    There is, however, a valid workaround:

    1. Copy the Warehouse folder from a working endpoint (the warehouse folder is found at C:\ProgramData\Sophos\AutoUpdate\data).
    2. Paste the folder into the same location on one of the affected endpoints.
    3. Force an update/run the install.
    4. Check to see if the affected endpoint has now updated successfully.

  • 0 in reply to StealthyM

    Sorry, but if i not have working endpoint ?

    besides, why it is necessary to resort to such manipulations..))
    Why does not it just work?

  • 0 in reply to VladimirChalnik

    Agreed, why isn't Sophos fixing this, this apparently has been going on for months. Read some of the other threads here, last top 3 which is how I found the fix above.

  • 0 in reply to StealthyM

    For my history of using UTM, the problem with the endpoints was already there and I ran into it several years ago, for a very long time I solved the problem.
    It looks like this weak spot...

     

    But I want to express my gratitude to those people who helped me solve problems!

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