[Sophos Notification] Advisory: Issue with Wireless AP's incorrectly shown as offline

Hi Community,

Sophos is investigating reports from some Central customers who are intermittently experiencing their Wireless AP's being incorrectly shown as offline.

This article has been published and will be updated as more information becomes available.


  • [Update]  Our team has made some changes and APs are now showing as Online and registrations completing successfully. We will be monitoring the incident.

  • In reply to Jaydeep:

    [Update] Active maintenance is occurring and Central APs will appear as offline on the Central dashboard during this time.

    Note: AP's will remain operational and continue broadcasting SSIDs, end-user connectivity will not be affected. However, new configurations cannot be pushed or updated to APs during this active maintenance window.

    The fix for this issue is currently scheduled to be implemented July 13th. The published article will be updated when more information becomes available.


  • In reply to FloSupport:

    [Update] The maintenance has been completed and Central APs will appear as online on the Central dashboard. We are monitoring this continuously. For more information, please refer to this link.

  • In reply to Jasmin:

    [Update] The reported issue has been resolved.