Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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I'm a bit disappointed with the default behavior of Sophos Clean (as part of Sophos Home Premium). When initiating a scan from the web management console, I see via Task Manager that the command line arguments contains /clean /pup=ignore /quiet. Why are PUPs being ignored?
The reason I find this so irritating is because Sophos Home currently has no automatic scheduled scan, so is it fair to say that PUPs not detected by the on-access scan will never be cleaned automatically? Is the on access scanner going to clean PUPs from the Windows registry?
The advantage of using Sophos Home over other vendors is the remote management. So when remote family computers get infected with PUPs (which may not be detectable today, but may be detectable tomorrow), I can't fully clean it remotely, so I'm no better off than using a non-manageable anti-malware product, right? I don't want to book weekly meetings with family members to use TeamViewer to remotely connect to the computer and initiate a scan from the application GUI...
As a feature request, there needs to be either:
Option 3 seems like a straight forward code fix that would appease everyone... if real time PUP detection=enabled, then run Sophos Clean scan with PUP detection enabled.
This just seems like common sense to me... but I know from experience that developers don't always look at things the way end-users do.
I can understand your requirements, please raise a case with the Sophos Home support so that they can take this feature request further to the concerned team.
Note: You can create a ticket from the Sophos Home Dashboard.