SophosHomeClean crashing after starting a scan

When I start a scan on my Windows machine, SophosHomeClean.exe crashes after exactly 272829 files scanned.

I have already tried reinstall but it still crashes at the same amount of scanned files.

  • Never saw smth like that but you need to provide more info.
    Which version..?
    OS.? 
    Other security-related software installed..? 

  • Hi Christoph ,

    Please post the logs from C:\ProgramData\Sophos\Home Clean\Logs *latest

  • In reply to Mahdi:

    I'm using Windows 10 Edu

    Sophos Home Version 1.2.6 Beta and i have not other security-related software installed except the stock windows Defender.

  • In reply to Aditya Patel:

    Well, I've already tried to look into those log files but it doesn't any log, except when i cancel the scan before it can crash

    Here is the last one I did cancel:

    [code]
    SophosHomeClean 3.7.21.3
    www.sophos.com

    Computer name . . . . : THEBEAST
    Windows . . . . . . . : 10.0.0.15063.X64/8
    User name . . . . . . : TheBeast\Christoph
    UAC . . . . . . . . . : Enabled
    License . . . . . . . : Paid (365 days left)

    Scan date . . . . . . : 2017-10-03 22:12:27
    Scan mode . . . . . . : Normal (cancelled by user)
    Scan duration . . . . : 13s
    Disk access mode . . : Direct disk access (SRB)
    Cloud . . . . . . . . : Internet
    Reboot . . . . . . . : No

    Threats . . . . . . . : 0
    Traces . . . . . . . : 0

    Objects scanned . . . : 244.561
    Files scanned . . . . : 244.561
    Remnants scanned . . : 0 files / 0 keys

    Miniport ____________________________________________________________________

    Primary
    DriverObject . . . : FFFFCD02AA48FDE0
    DriverName . . . . : \Driver\iaStorA
    DriverPath . . . . : \SystemRoot\System32\drivers\iaStorA.sys
    StartIo . . . . . : 0000000000000000 +0
    IRP_MJ_SCSI . . . : FFFFF809504F0870 \??\C:\WINDOWS\system32\drivers\hmpalert.sys+133232
    Solution
    DriverObject . . . : FFFFCD02AA48FDE0
    DriverName . . . . : \Driver\iaStorA
    DriverPath . . . . : \SystemRoot\System32\drivers\iaStorA.sys
    StartIo . . . . . : 0000000000000000 +0
    IRP_MJ_SCSI . . . : FFFFF8094EC06E20 \SystemRoot\System32\drivers\storport.sys+28192


    [/code]

  • In reply to Christoph P:

    Hi Christoph, 

    Could you share the SDU logs for the same to analyze them , You may retrieve the SDU logs and upload onto any shared drive and share the link via private message me along with the Link to this thread as a reference to the issue .

    To fetch the SDU logs kindly follow the KB article. https://sophos.com/kb/33533