Removing Sophos Home Beta 1.2.5 Resolved No Signal issue for Windows Media Center

Can anyone else confirm that removing beta version 1.2.5 fixed the No signal issue?

Everything was fine before September 16th 2017.

Uninstall version 1.2.5 and now I can watch TV again.

OS is Windows 7 Pro SP1

  • Hi JuniorFindlay ,

    How frequent are you experiencing this issue? Could you disable protected apps for Windows media player, if it does not work you may disable protected apps? We need to determine which service is interfering with your Windows media center.

  • In reply to Aditya Patel:

    I did disable protected apps for Windows Media center but it hasn't helped.

    I uninstalled home beta and media center is working again.

    Home Beta is back on the machine again and everything is working.

    I had the issue with 2,machines but they are working again.

  • In reply to JuniorFindlay:

    Hi JuniorFindlay ,

    So the issue is resolved on both of your machines ? If not let us know I 'll DM you the instructions needed.

  • In reply to Aditya Patel:

    Yes it has been resolved

  • Has this been sorted by Sophos yet?

  • In reply to AaronArgent:

    So I reinstall and what is happening now is a popup with the option to allow or deny access to the tv tuner cards when ever I run Windows Media Center.

  • In reply to JuniorFindlay:

    Hi JuniorFindlay ,

    Could you check the version is its 1.2.7 Beta. You may try to disable exploit mitigation for Windows Media and test if that would work for you ? Let us know the results of such action.

    Please post the logs from Programdata/HitmanPro.Alert/logs.

    I'm had run windows media center with some videos keeping everything enabled as per the recommended settings and found no issue.