• 17 Nov 2017

    Sophos Home Support Available

    Hi Everyone, For Sophos Home premium the support is now available, to avail of support please login onto your Sophos Home dashboard and choose an option on Help and Support > Support. You will be redirected to our support page. At the moment Chat and Email options are available NOW!!.
    • 22 Sep 2017

    Sophos Home Support for MacOS High Sierra (10.13) - Secure Kernel Extension Loading

    Hello, As you may know, the new MacOS High Sierra (10.13) has been released. As part of this new release, Apple is introducing a new security mechanism called Secure Kernel Extension Loading (SKEL) . This new security mechanism requires user confirmation before any non-Apple kernel extensions can be loaded by the system. In other words, for Sophos Home to be fully enabled on a new install on MacOS High Sierra, there...
    • 31 May 2017

    Sophos Home ending support for OS X 10.8 Mountain Lion and OS X 10.9 Mavericks

    Hello, Sophos Home will be ending support for OS X 10.8 Mountain Lion and 10.9 Mavericks on July 15th, 2017. Sophos Home endpoints running on these versions of OS X will no longer receive new features, bug fixes, protection updates and customer support. The last security update from Apple for OS X 10.8 Mountain Lion was in August 2015, and for 10.9 Mavericks was in July 2016. While Apple continues to provide security...
    • 15 Mar 2017

    New Sophos Home product and sign-in page launched!

    Hi everyone! We've recently launched an update to our Sophos Home landing page . In addition to a refreshed look-and-feel, we've also combined the product and the sign-in pages into one, making product information overall easier to find and search engine friendly. Let us know what you think on the Sophos Home forums, or if you run into any issues. Thank you!
    • 7 Feb 2017

    Sophos Home for Mac Update 1.2.3 Released

    Hello everyone, Our new release for Mac is available immediately! Sophos Home will automatically download and apply the update, but you can also check in via Sophos Menu (icon) > Update Now. Fixes: Slow Backup to Time Machine*: this update addresses the issue where Time Machine backups took a significantly longer time to complete for many users. Backend performance improvements and optimizations. *...
    • 20 Jan 2017

    Manual Cleanup - How To

    Hello, Occasionally after you perform a scan with Sophos Home, you will have an alert that a threat can only be removed manually. These are threats likely contained on a backup volume or inside an archive and are not automatically removed as they may contain a lot of information you do not wish to delete, along with the detected threat. We are aware that the 'How To' button is not offering the most optimal...