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Email Gateway - Self Service Settings not loading?

Ninjatech1969 over 4 years ago

Hello All,

I am trying to enable self service settings in In Sophos Central Email Gateway . The site is just clocking. Anyone else

experiencing this issue. We tried to login using different accounts and computers same issue? We have multiple clients same thing ...Anyone else experiencing this

issue

Added tags
[edited by: Raphael Alganes at 7:30 AM (GMT -7) on 24 May 2023]

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0 emmosophos over 3 years ago

Hello Ninjatech1969,

Just to add there is an internal ID with this issue that is being investigated at the moment XGE-16217.

There seems to be a workaround where you can click the "Dropdown" menu for the admin account it removes the spinning wheel and should let you enable the settings.

Do you happen to have a Case ID already? If you have one please email the engineer working currently on the case and reference this Community thread.

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Ricky Refunjol1 over 3 years ago in reply to emmosophos

This issue has been going on for a while already, the drop down from admin does help.
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0 Ricky Refunjol1 over 3 years ago in reply to emmosophos

This issue has been going on for a while already, the drop down from admin does help.
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