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Some Sophos Central Email users are experiencing intermittent delays with inbound email.
Some users may experience intermittent delays with Sophos Central Email.
Sophos is aware and actively investigating to resolve.
Any affected customers are requested to raise a support case and to mention this KBA.
Please follow this KBA for the latest updates.
[Update] 1/14/2020 - 7pm UTC
Sophos has implemented a fix. Queues are being processed in realtime and email flow should return to normal levels shortly.
[Update] 1/14/2020 - 9pm UTC
Queues are now back to regular levels. Sophos will continue to actively monitor the situation.