[Sophos Notification] Advisory: Sophos Central Email - Admin quarantine fails to complete loading for customers in UTC +0 timezone

Hi Community,

Sophos Email customers with their system clocks set to the UTC +0 timezone may be unable to view the contents of the quarantine page via Central Admin.

This is currently under investigation by our engineering team. We apologize for any inconveniences caused. This article will be updated once more information on a proposed fix is known.

There are currently 2 viable options to workaround this problem:

  1. Users can access the contents of their quarantine via the User Portal
  2. Alternatively if admin quarantine access is required, temporarily changing the timezone on the client machine to UTC +1:00 and reloading the quarantine page will allow the content to load.

Regards,

  • [Update] 6th November 2019

    The root cause here has been identified and this will be addressed in the next Central release Saturday 9th November.

    Affected customers should see the positive impact of this on their accounts between the 9th and 12th of November.

  • In reply to Shweta:

    [Update] : 12th November 2019

    This issue has been resolved.