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it's been few weeks since our email gateway has changed behavior, and is filtering quite all attachments in the email.
with the DLP active with Sophos List, it starded filtering even doc, xls, docx and xlsx. i did some test using these files containing quite noting than a couple of words, but ethe email filter still remove them.
Hi Andrea Manini
Would you please tell us if you're using the default set of DLP Policy or Customized ?
In reply to Jaydeep:
Hi Jaydeep, thanks fot your reply.
yes I confirm, as i told the DLP has the attachments filter active with the sophos list (the default choice).
in the policy theere are only two settings, the attachments filter and the keyword filter, this last one i've testet turning it off and on, but the issue persists.
In reply to Andrea Manini:
If the configuration is alright and you've already checked it, I would recommend creating a case with Sophos Support. Please message me the case ID, I would like to monitor the progress of it and post relevant findings to this forum.
Case number 9216297
I just checked and found that the issue was resolved after creating a new custom rule for DLP Policy. Would you confirm if it's working fine now? Also post if there were some other changes made to resolve the issue.
yes i confirm, thank you